Terms of service
Effective Date: July 25, 2025
Welcome to Seraph & Stone. By accessing or using our website, you agree to be bound by the following Terms of Service. If you do not agree with these terms, please refrain from using our website.
1. Overview
These Terms of Service govern your use of the Seraph & Stone website and services. By accessing our site or purchasing from us, you agree to comply with these terms and conditions.
We reserve the right to update, modify, or replace any portion of these Terms at any time. Continued use of the website following any updates constitutes acceptance of those changes.
2. Eligibility
To use this website or place an order, you must be at least 18 years old or the legal age of majority in your jurisdiction. By placing an order, you confirm that you meet this requirement.
3. Products, Pricing & Descriptions
We strive to ensure all product descriptions, specifications, dimensions, imagery, and pricing are presented accurately. However, occasional inaccuracies, omissions, or typographical errors may occur.
By using our website, you acknowledge that:
* Product colors and finishes may vary slightly depending on lighting, screen settings, and natural material characteristics.
* Materials such as wood, leather, stone, metal, ceramics, and handcrafted finishes may feature natural variations in grain, tone, texture, or markings, contributing to the individuality of each piece.
* Prices are displayed in USD unless otherwise stated and may be subject to exchange rates or transaction fees applied by your financial institution.
* Product availability may change periodically.
We reserve the right to update, modify, discontinue, or correct pricing, descriptions, and specifications at any time without prior notice.
4. Orders & Payments
By placing an order, you agree that:
* All information provided is accurate, complete, and current.
* You are authorized to use the payment method submitted.
* Payment must be received in full before an order is processed.
Seraph & Stone reserves the right to cancel or refuse any order due to suspected fraud, pricing inaccuracies, inventory limitations, or violations of these Terms.
In the event of disputed payments or chargebacks, we reserve the right to provide supporting documentation, including order records and proof of delivery.
5. Shipping & Delivery
Orders are typically processed within 2–5 business days.
Estimated delivery timelines vary by item and destination, with most orders arriving within 7–21 business days.
Please note that delivery timelines are estimates and may occasionally vary due to customs processing, weather conditions, transportation disruptions, or other unforeseen circumstances beyond our control.
Tracking information will be provided once your order has been dispatched.
For select furniture pieces, made-to-order items, or special orders, delivery timelines may vary and will be communicated where applicable.
6. Returns & Refunds
Please review our full Return & Refund Policy for complete details regarding:
* Return eligibility requirements
* How to request a return
* Refund timelines and processing
All return requests must be submitted for review prior to shipment. Approved return instructions will be shared once a request has been reviewed.
7. Intellectual Property
All content on this website, including but not limited to logos, branding, graphics, product imagery, text, layouts, designs, and written content, is the exclusive property of Seraph & Stone and is protected by applicable intellectual property laws.
No material from this website may be copied, reproduced, distributed, republished, modified, or used without prior written permission.
8. User Conduct
You agree not to:
* Use the website for unlawful, fraudulent, or unauthorized purposes
* Attempt to interfere with website security or functionality
* Disrupt the operation of the website or interfere with other users’ experience
* Copy, reproduce, scrape, or misuse content, imagery, or listings without authorization
Violation of these terms may result in restricted access and, where appropriate, legal action.
9. Third-Party Services & Links
Our website may include links to third-party websites, platforms, or services for your convenience.
Seraph & Stone does not control and is not responsible for the content, practices, policies, or accuracy of any third-party service. Your use of external websites is at your own discretion and risk.
10. Limitation of Liability
To the fullest extent permitted by law, Seraph & Stone shall not be liable for:
* Indirect, incidental, consequential, or special damages
* Loss of profits, revenue, business opportunities, or data
* Delays or disruptions outside our reasonable control
Our total liability relating to any order shall not exceed the total amount paid for the applicable product(s).
11. Force Majeure
Seraph & Stone shall not be held liable for delays or inability to fulfill obligations resulting from events beyond reasonable control, including but not limited to natural disasters, transportation disruptions, labor disputes, customs delays, governmental actions, supply chain interruptions, or force majeure events.
12. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Poland, without regard to conflict of law principles.
13. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
14. Contact Us
If you have any questions regarding these Terms of Service, please contact us at:
hello@seraphandstone.com
For trade, sourcing, or design-related inquiries:
concierge@seraphandstone.com
